Frequently Asked Questions
In which countries can I buy Wacks cases online?
Currently, it is possible to buy online:
Argentina, Australia, Austria, Belgium, Brazil, Brunei, Canada, Chile, China, Colombia, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, French New Caledonia, French Polynesia, French Reunion, French Wallis & Futuna, Germany, Greece, Guadeloupe, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Luxembourg, Malaysia, Martinique, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United Sates, Venezuela…
If you have some requests for other countries, please contact us, we will do our best to accommodate you.
Are items "out of stock" replaced?
If the item is out of stock we make our best to renew our stock.
Can I receive the latest news and information from Wackscases.com by email ?
Yes. Just subscribe to our Newsletter and you will receive all the news about our products.
Can I unsubscribe from Wackscases.com Newsletter?
Yes, if you are no longer interested in the content, it’s simple to unsubscribe from a Newsletter. Click directly the unsubscribe button (via the "unsubscribe" link). This button is on each newsletter.
What if I forget my password?
You can click directly on forgot your password, you will need to enter the email address you used to create your account. Once you have confirmed it, you will receive your password to this email address.
How can I ensure that my purchase has been correctly processed?
Once you have placed your order you will receive a confirmation email. If you don’t receive it, please contact our customer service. We will do our best to accommodate you. And please check your undesirable emails box.
Can I remove an item from my order?
Yes, you can remove items you don’t wish to receive by clicking the "Delete item" icon located in your basket, before finalizing your order.
What should I do if I receive a defective item ?
Wackscases.com offers only items in perfect condition but if, exceptionally, your case has a defect, please contact our customer service. We will do our best to accommodate you.
What should I do if I receive the incorrect item ?
If by mistake you receive an article that you have not ordered, please contact our customer service. We will do our best to accommodate you.
How do I place an order ?
Choose the suitable Wacks case.
To place an order, simply add the item you wish to purchase to your basket. There are few steps involved in validating an order :
- Click on « Order » to place and confirm your order.
- Create your account and submit your billing and delivery address.
- Confirm your delivery address. This one can be different from your billing address. The shipping charges will be automatically calculated based on these details.
- Check and review your order, if you agree, click on the credit card to pay for your items.
You will be redirected either to Online Payment Service of Ogone or Paypal where you can enter your credit card details safely. The management of the payment system depends on your country of residence and the location of our stock.
What are the deadlines and delivery fees ?*
International delivery takes about 5 to 7 days thanks to our logistics partners Fedex, La Poste and Speedpost.
What payment methods do you accept ?
We accept Visa, Eurocard/Mastercard, American Expres or through your Paypal account
Your bank account is charged at the time of your order and when payment authorization is accepted.
Is my payment secure ?
When you make a purchase from Wackscases.com and you pay by credit card, you are prompted at the end of ordering to enter your card number, expiry date and the last three digits printed on the signature strip on the back of the card. Different access to authorized distributors are then carried out to verify the data and to prevent abuse and fraud.
Your bank details will be encrypted, which means they'll be coded in such a way that they are totally illegible on the Internet. Your card details are not stored on our website Wackscases.com.
To ensure the security of your payment, the site of Wackscases.com uses the secure payment service of Ogone and Paypal. This service incorporates the standard SSL security.
When you place your order and if the payment is made through Ogone :
- Your payment request is routed in real time via secured telepayment management of Ogone
- This sends an authorization request to the credit card network
- The telepayment manager delivers an electronic certificate, and then your bank account is charged
When you place your order and if the payment is made through Paypal :